Contact the administrators

Which address to use

These four cover everything. If you are not sure which one fits, pick the closest: we pass messages between us, and nothing gets lost because it arrived at the wrong door. Proposals, commercial or otherwise, go to proposals@ethdns.com; see Proposals.

Before you write

• Check the status page. If the problem is already known, it is listed at status.ethdns.com.
• One topic, one address. Sending the same message to every address does not make it faster. It makes it slower, because several people start on the same thing.
• Say what, where and when. What happened, the address, hostname or IP concerned, and the time with its time zone. UTC is easiest.
• Send evidence as text. Full mail headers, log lines, the exact error message. Screenshots help, but text can be searched and checked.
• Write in English. Plain text is fine; there is no need for formatting.
• Never send secrets. No passwords, keys or tokens. We will never ask for them.

What to expect

• A person reads every message. There are no automatic confirmations and no ticket numbers.
• There is no service-level agreement. That is a matter of honesty, not a lack of responsibility: we do not promise guarantees we could not stand behind. We stay in touch as far as we can, do our best, and answer as soon as we reasonably can; outages and active abuse come first.
• Replies come only from @ethdns.com addresses. We never ask for passwords or payment. A message that does is not from us.
• Some messages are read and left without an answer: bulk offers, link and advertising proposals, and reports without substance.

Policies

How reports and requests are handled is described in detail on separate pages: Abuse, Security, Legal, Privacy and Standards. The machine-readable security contact is in security.txt.